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Privacy Policy

Effective Date: 01/01/2024

At Houseshare Heroes we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our lettings services. We encourage you to read this policy carefully to understand our practices regarding your personal data.

  1. Information We Collect

1.1 Personal Information: We may collect personal information, such as your name, address, email address, phone number, and other relevant details when you provide them to us during the course of our business relationship. This information is necessary to fulfill our contractual obligations and provide you with our lettings services.

1.2 Financial Information: If you engage in financial transactions with us, such as rental payments, we may collect certain financial information necessary to process those transactions securely. This may include bank account details or credit/debit card information. We ensure the appropriate safeguards are in place to protect this information.

1.3 Cookies and Other Technologies: We may collect certain information automatically when you visit our website or use our online services. This may include your IP address, browser type, operating system, referring URLs, and other technical information. We may also use cookies and similar technologies to enhance your user experience and track website usage to improve our services.

  1. Use of Information

2.1 Provision of Services: We use the personal information you provide to deliver our lettings services, including property management, tenant sourcing, rent collection, and other related services. This may involve sharing your information with third parties, such as contractors, maintenance personnel, or utility service providers, as necessary to fulfill our contractual obligations.

2.2 Communication: We may use your contact information to communicate with you about our services, respond to inquiries, provide updates, and send important notices related to your tenancy or the properties we manage.

2.3 Marketing: With your consent, we may use your personal information to send you promotional materials, newsletters, or other marketing communications that may be of interest to you. You can opt-out of receiving such communications at any time.

2.4 Legal Compliance and Protection: We may process your personal data to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety, as well as those of our clients and other individuals.

  1. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely dispose of personal information that is no longer needed, ensuring that it is done in a manner that preserves your privacy.

  1. Data Security

We have implemented appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or alteration. We regularly review our security procedures to ensure your data is protected.

  1. Your Rights

You have certain rights regarding your personal data, including the right to access, rectify, or erase your information, restrict or object to its processing, and the right to data portability. If you wish to exercise these rights or have any questions or concerns about our data practices, please contact us using the information provided below.

  1. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites before providing any personal information.

  1. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically

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