Frequently Asked Questions | HouseshareHeroes

Frequently Asked Questions (FAQs).

Length of Rental:

Question: What's the shortest length I can rent for?

- Answer:** The minimum term for renting is 6 months.

Couples in a Room:

Question: Can couples live in a room?

Answer: Larger properties may allow couples, subject to availability and proper description in the advert. A surcharge of £150.00 a month may apply.

Pet Policy:

Question:** Do you accept pets?

Answer: We regretfully cannot accept pets like cats, dogs, or rabbits due to potential allergies. Fish or small reptiles are allowed in your room if kept securely. Please inquire.

Viewing and Application:

Question: How soon can I view?
Answer: Viewings require 24-hour notice. Same-day viewings are not possible.

Question: How soon can I move in?
Answer: Once you've viewed and applied online, we aim for a 48-hour application review. The move-in date will be coordinated accordingly.

Question: Can I apply without viewing?
Answer: Yes, you can apply without viewing; however, a physical or virtual viewing is strongly recommended.

Billing and Affordability:

Question: Are the bills free?
Answer: No, bills are not free. Each property follows a fair usage policy, and excess energy usage is divided among housemates Here:

Question: How much do I need to earn to rent a room?

Answer: You need to earn a minimum of 30 times the rent to pass affordability.

Referencing:

Question. What do I need to provide for my referencing?

Answer. 3 Month Payslips, ID, Employment Contract, Previous Landlord Reference, Right To Rent #.

Guarantor and Credit Score:

Question: My credit score isn't great; can I still rent?

Answer: Yes, a guarantor can support your application if you have poor credit.

Question: What does a guarantor mean?

Answer: A guarantor is responsible for rent if you default or accrue debts during the tenancy.

Additional Queries:

Question: Can my partner or friends stay round?

Answer: Friends and partners can stay a maximum of 2 nights a week, accompanying you at all times.

Question: How do I get my deposit back?

Answer: Ensure a clean, damage-free room, return the key, and await a deposit inspection by the deposit protection service.

Question: How do I apply for a parking permit?

Answer: Visit your local council website with your signed tenancy agreement and insurance documents to obtain a parking permit at around £35.00 / £50.00 a year HERE