Day 1: Setting Up and Managing Your HMO
9:00 AM - 9:30 AM: Registration and Welcome
- Introductions
- Overview of the training program
9:30 AM - 10:30 AM: Module 1 - Setting Up a HMO
- Legal requirements and licensing
- Necessary amenities and layout considerations
- Safety requirements and compliance
10:30 AM - 10:45 AM: Break
10:45 AM - 11:45 AM: Module 2
- Heating Controls and Reducing Utility Bills
- Efficient heating systems
- Insulation and energy-saving tips
- Monitoring and managing utility usage
11:45 AM - 12:30 PM: Module 3
- Certificates Required
12:30 PM - 1:30 PM: Lunch Break
1:30 PM - 2:30 PM: Module 4
- Advertising and Dressing Rooms
- Staging rooms for viewings
- Photography tips
- Editing photos
- Where and how to advertise
2:30 PM - 3:15 PM: Module 5
- Making Your Advert Stand Out
- Writing compelling descriptions
- Highlighting unique selling points
- Using social media and online platforms effectively
3:15 PM - 3:30 PM: Break
3:30 PM - 4:30 PM: Module 6 - Conducting Effective Viewings
- Preparing for viewings
- Building rapport with potential tenants
- Answering common questions
4:30 PM - 5:00 PM: Q&A and Wrap-Up
- Addressing any questions from the day
- Overview of Day 2
Day 2: Tenant Management and Legalities
9:00 AM - 9:30 AM: Recap and Introduction to Day 2
9:30 AM - 10:30 AM: Module 7 - Referencing Tenants
- Background checks
- Credit checks
10:30 AM - 10:45 AM: Break
10:45 AM - 11:30 AM: Module 8
- Drawing Up Contracts
- Key clauses to include
- Understanding different types of tenancy agreements
- Legal obligations and tenant rights
11:30 AM - 12:30 PM: Module 9
- Inspections and Check-In/Check-Out Procedures
- Conducting thorough inspections
- Inventory checklists
- Handling damages and disputes
12:30 PM - 1:30 PM: Lunch Break
1:30 PM - 2:00 PM: Module 10
- Deposit law
- Overview of the DPS
- Steps to lodge deposits
- Handling deposit disputes
2:00 PM - 2:45 PM: Module 11
- Managing Difficult Tenants
- Addressing complaints and conflicts
- Communication strategies
- Steps to take before eviction
2:45 PM - 3:00 PM: Break
3:00 PM - 3:45 PM: Module 12
- Evicting Tenants Without Going to Court
- Understanding Section 21 and Section 8 notices
- Legal timelines and procedures
- Mediation and negotiation tips
3:45 PM - 4:15 PM: Module 13
- Software and Processes for Easier Management
- Recommended property management software
- Automating routine tasks
- Record-keeping best practices
4:15 PM - 4:45 PM: Module 14
- Managing Cleaners and Tradesmen
- Finding reliable service providers
- Creating a maintenance schedule
- Building long-term relationships
4:45 PM - 5:15 PM: Module 15
- Understanding Tenancy Law
- Key legal points every landlord should know
- Recent changes in tenancy law
- Resources for staying updated
5:15 PM - 5:45 PM: Module 16
- Building Your Power Team
- Identifying key roles
- Networking and finding professionals
- Collaborating for success
5:45 PM - 6:00 PM: Module 17
- Common HMO Maintenance Issues
- Identifying common problems
- Preventative maintenance tips
- Setting up the property for effective management
- Quick fixes vs. professional repairs
6:00 PM - 6:30 PM: Final Q&A and Closing Remarks
- Addressing remaining questions
- Feedback and next steps
- Thank you and contact information
This schedule is designed to provide a comprehensive overview of all aspects of HMO management for landlords, ensuring you are well-equipped to handle your property effectively or understand what your HMO property management company should be doing.